Privacy

This notice is a plain-language summary for Veylet Studio (Australia). Last updated 30 September 2026. It is not legal advice.

What we collect. Your email address, which is how you sign in and how we reach you. The captures you send us, and the walkthroughs made from them. Your plan’s purchase state from the App Store — whether a subscription is active, which product it is, and when it renews — never your card number, your Apple ID or your payment details, which Apple keeps and we never see. And counts of use: walkthroughs sent, accepted, handoffs created and revoked, so the plan’s allowance can be counted and your desk can show it. We ask for no more than the work needs.

What we never do. We never sell, rent or trade personal information. Your captures are not used to advertise to you and are not passed to anyone outside Veylet without your instruction.

Optional website analytics. Google Analytics 4 loads only after you allow Analytics in Privacy choices. It helps us understand visits to our home, getting-started, offer and privacy pages, including page views and basic device and session information. You can reject it and still use the website and every form. We save your choice in this browser for up to 180 days. Advertising tracking, including Meta Pixel, is off. Email tips consent is separate: joining the waitlist or choosing email tips does not enable website measurement.

What analytics receives. Our site's page-view events use a fixed public page title and its canonical address, without query strings or fragments, and an empty referrer field. We do not include names, email addresses, form answers, property details, account IDs or private links in our event fields. We may include approved campaign labels from public links. We do not run this measurement on enquiry or application forms, account, sign-in, app, private walkthrough or customer sharing pages. Our site does not send custom click, form, waitlist or purchase events.

Google's processing. After you allow Analytics, Google can receive technical information such as your IP address and browser details and use analytics cookies or device identifiers. Google may process information outside Australia. Its Privacy Policy explains its processing, retention and deletion practices. We do not enable advertising personalisation through this analytics setup.

Changing your choice. Open Privacy choices on any of these four pages to change or withdraw consent. Withdrawal stops future optional measurement and clears the optional identifiers this website can control. If analytics is running, the page reloads to stop it. Withdrawal cannot recall information already sent to Google. Contact us about access or deletion requests.

Enquiries. Walkthrough enquiries from /request are stored in our database with Supabase in Sydney (ap-southeast-2), and Resend emails us a copy and emails you a confirmation. Waitlist sign-ups are stored in our database with Supabase in Sydney (ap-southeast-2). Resend, an email service that may process information outside Australia, emails us a copy of your answers and emails you a confirmation. The request form is for assessing a walkthrough. Do not send access codes, identity documents or private client images. When you arrive from a campaign link, this browser keeps that link’s campaign labels (such as utm_source=instagram), whether it came from a Meta or Google ad, and the Veylet page you arrived on, for the visit; a waitlist sign-up includes them so we know which link brought you. The click identifiers Meta and Google add to links are not kept.

Accounts. New accounts are admitted in weekly groups from the waitlist; for help, contact Veylet support at support@veylet.com. Once an account is admitted, signing in with an email address either returns you to an account that already exists for that address or creates one — there is no separate sign-up step, and the first sign-in is the account being made. It is a hosted identity so the same person can use the website and the iPhone app. Identity and related records are stored with Supabase in Sydney (ap-southeast-2). Sign-in is not operator approval and is not payment. We never merge two accounts that share an email address.

Your records. Spaces you save hold a name, a category and a suburb or city. They must not hold a street address, unit number, access code, identity document or private client image, and the desk rejects an address-shaped location. You can download a file of your spaces and tours from your desk at any time, and ask us to correct anything that is wrong.

Room captures on your device. Veylet Capture saves camera photographs, LiDAR depth and camera-position data locally so you can inspect and export a capture. The current beta does not automatically upload original room captures to Veylet. When you export through the device's share menu, the package goes to the app or recipient you choose. Device backups and third-party sharing services follow your settings with those services.

Tour files. When you send a reconstructed tour from Veylet Capture, the package is stored privately for the property's workspace. Active workspace members can open finished tours for review. Unfinished uploads remain available only to their uploader while that membership is active. A client handoff lets anyone holding its link open the shared tour. Street addresses, access codes and ID documents do not belong in these records.

How walkthroughs are processed. Walkthroughs are processed automatically on cloud GPUs in Australia (Modal, Sydney region). No Veylet staff member views a capture as part of normal processing. An automatic quality check decides whether a walkthrough is ready for your review. An AI visual check is planned; it will be listed here before it is switched on.

Client handoff links. A handoff is an unlisted link you choose to create for one tour. Anyone holding that link can open the walkthrough; it asks the client for no account, and Revoke stops it working. Handoff and preview pages are excluded from search engines. Do not pass a link to anyone who should not see the space.

Deleting your account. Ask in the app or on your desk at veylet.com/account. We complete the deletion within 30 days and confirm when it is done. You cannot undo it yourself. When it completes, your account, its spaces and its walkthroughs are removed, every handoff link and embed stops working, and hosting of every released walkthrough ends with them — deletion ends hosting at once, without the 14 days that follow the end of a plan. Remove the links and embeds from your listing too, because copies people already downloaded cannot be recalled.

What deletion covers. Hosted capture files, generated walkthroughs and the account records used to deliver them are removed. Once removal starts, these files cannot be restored through your account. Copies on your own device, exported files and copies already downloaded by someone else are outside this account deletion. Contact us about any copies held separately by the studio.

Limited records we retain. Invoices, receipts and minimal records of payments, accepted services and deletion may be retained for accounting and legal obligations. These retained records do not provide access to your imagery, captures or walkthroughs. Deleting a Veylet account does not cancel a subscription billed by Apple; manage that subscription in your Apple account.

Cloudflare provides hosting and website performance measurements. Hosting logs may also exist at Vercel and Supabase. An App Store subscription is sold and charged by Apple; this public site does not collect card numbers.

Ask to access, correct or delete your account data: support@veylet.com. We keep enquiry mail as needed to assess a job, then no longer than the work requires. If you are not satisfied with how we handled a privacy question, you can complain to the Office of the Australian Information Commissioner.

Veylet Studio is operated by Yo-Da Lai, a sole trader (ABN 84 992 526 369) in south-east Queensland, Australia, who is responsible for the personal information described here.