Terms

These terms of use cover the Veylet Capture app and the Veylet Studio service, for Veylet Studio (Australia). Last updated 29 September 2026. Requesting a walkthrough or completing a first sign-in when account access is available (which creates the email account) is not approval, a booking or a paid contract. This is not legal advice.

Capturing and sharing a space. You must have permission to capture and share a space, and you must hold the rights to anything you upload. Do not upload other people’s private interiors without that permission, and keep street addresses, access codes and identity documents out of Veylet records — the desk rejects an address-shaped location for that reason. Concept imagery on this site is original and AI-generated. It is not a captured property or a client case study.

The free months. An eligible new account gets 1 free month with 3 accepted walkthroughs included, on the Veylet plan monthly or annual. Starting it needs a payment method on file. Nothing is charged during it unless the account owner buys a pack or a Super fast render. The first charge is on the day it ends, at the price of the plan you chose; if you cancel before then, nothing is charged. There is one trial per agency (ABN) and workspace, and real captures unlock in the app once your practice room passes. Apple confirms introductory-offer eligibility for the subscription group. Existing signed offers retain their dates and allowances. A walkthrough counts as accepted when the automatic quality check passed and your account approved that exact revision; a capture that was not good enough never counts. More walkthroughs during the free month come only from a walkthrough pack the account owner chooses to buy. Using the 3 does not end your free month early or authorise an automatic charge.

The plan’s walkthroughs. After the free months, the Veylet plan monthly includes 3 accepted walkthroughs per monthly allowance window; unused ones roll over, up to 6 banked at any time. The Veylet plan annual includes 36 accepted walkthroughs to use any time in the plan year, with no monthly limit; the pool resets on each plan-year anniversary, and unused ones do not carry into the next year. Existing Team or Office plans keep their agreed allowance.

Your first walkthrough. If your first walkthrough isn’t listing-ready, we redo it free. This covers your account’s first accepted walkthrough: the redo is a correction on the same link and uses no walkthrough. A new capture visit is not included. This promise is in addition to your rights under the Australian Consumer Law.

Referrals. When an office you refer becomes a paying account, your account and theirs each get 1 bonus walkthrough. You share your own referral link; each referred office is credited once.

Counting walkthroughs. One new accepted capture uses one walkthrough, regardless of room count. Each capture has one link and one QR code. A home with more rooms than fit in one capture takes more captures, and each is its own walkthrough with its own link. A correction of the same walkthrough, or a permitted whole recapture including every original room, replaces it on the same link and uses no extra walkthrough. Historical accepted usage is not rewritten.

One-time walkthrough packs. The account owner can buy a pack of 3 or 10 walkthroughs, during the free months or on the plan: 3 walkthroughs for A$169 or 10 for A$499, as on the offer page. A pack’s walkthroughs are used only after the walkthroughs your free months or plan include, and they expire 12 months after purchase; walkthroughs unused by then are not refunded. Pack walkthroughs are added once payment has settled: by studio invoice today, and by card in your account once card payment on this website opens. In-app purchase arrives in a later app version.

Super fast renders. On this website the account owner can ask for a Super fast render of a capture that has been sent, for A$29 or one Super fast render credit. It goes first in the queue on the fastest GPU available in Australia and is ready for review in about 30 minutes, any day and any time. If it is not ready within 30 minutes of the upload finishing or your purchase, whichever is later, the A$29 is refunded automatically, or the Super fast render is returned. There is no daily limit. Super fast is sold only while its availability gate is green: the 7-day Sydney GPU-start probe shows starts within 5 minutes at the 90th percentile; until the probe has data, your account says “Super fast isn’t available right now” and nothing is charged. An order already paid keeps its promise. Super fast renders are not sold in the app.

Activating. New subscriptions start in the app through Apple. Eligible subscribers receive 1 month free with 3 accepted walkthroughs in total, starting on activation. A payment method on the Apple Account is required. Existing signed App Store, card and invoice agreements retain their agreed dates, prices and allowances. No new website subscription or automatic transfer from Apple is offered.

Renewal. The Veylet plan is A$139.99 a month or A$1,399.99 upfront a year through the App Store. Annual is A$279.89 (16.7%) less than 12 monthly payments. After an eligible trial, the first charge is on the day the free months end. Apple subscriptions renew automatically at the selected monthly or annual price unless cancelled through Apple. Apple confirms the local price and exact renewal date before purchase. Existing studio-invoiced agreements follow their written terms and do not auto-renew. Check Settings › Subscriptions or your account. A reminder email 7 days before the first charge is planned but not running yet. Changing a renewal preference does not buy extra capacity or start paid service early. The offer page lists the current prices.

Cancelling. Cancel any time. If you activated in the App Store, cancel in Settings › Subscriptions on the iPhone or iPad signed in to that App Store account; Apple shows the effective end date, including any effect on an introductory offer. For an existing card or invoiced agreement, cancel by email to support@veylet.com, and we confirm the date the plan ends. Cancelling stops the next charge and nothing else. Every released walkthrough stays live while your account has a running plan (free months, monthly or annual). When the plan ends, its link, embed and QR code keep working for 14 days, then go offline; they are not deleted or revoked, and restarting the plan brings the same links back at once. To keep a single walkthrough online without a plan, ask us for a hosting extension: A$49 a year per walkthrough. Deleting the Veylet account ends its hosting. It does not cancel an Apple subscription; manage that separately through Apple. Cancellation is not required to request account deletion.

Other work. Editing and hosting extensions are priced on the offer page. They are charged only for work you asked for and we agreed in writing first.

Refunds. A purchase made through the App Store is Apple’s sale. Apple refunds it under its own policy and we cannot refund or reverse it: ask Apple through its Report a Problem page. A charge made on the website is refunded in full if you ask within 14 days of that charge and no walkthrough was accepted in the period it paid for. For a walkthrough pack, that rule applies only while none of its walkthroughs was used, and a refund removes the pack’s unused walkthroughs. Nothing here limits your rights under the Australian Consumer Law.

Deleting your account. Ask in the app or on your desk at veylet.com/account. We complete the deletion within 30 days and confirm when it is done. You cannot undo it yourself. When it completes, your account, its spaces and its walkthroughs are removed, every handoff link and embed stops working, and hosting of every released walkthrough ends with them — deletion ends hosting at once, without the 14 days that follow the end of a plan. Remove the links and embeds from your listing too, because copies people already downloaded cannot be recalled.

What deletion covers. Hosted capture files, generated walkthroughs and the account records used to deliver them are removed. Once removal starts, these files cannot be restored through your account. Copies on your own device, exported files and copies already downloaded by someone else are outside this account deletion. Contact us about any copies held separately by the studio.

Limited records we retain. Invoices, receipts and minimal records of payments, accepted services and deletion may be retained for accounting and legal obligations. These retained records do not provide access to your imagery, captures or walkthroughs. Deleting a Veylet account does not cancel a subscription billed by Apple; manage that subscription in your Apple account.

No promise of work. Veylet does not promise jobs, leads or earnings to operators.

Australian Consumer Law. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies them. For a major failure you are entitled to a refund; where the failure is not major, you are entitled to have the problem fixed within a reasonable time.

GST and currency. Every amount is in Australian dollars. If GST applies it is included in the price shown, and the receipt states the exact treatment. Apple is the merchant of record for App Store subscriptions and remits Australian GST on those sales; Apple’s receipt, not ours, is the tax invoice for them.

Governing law. These terms are governed by the law of Queensland, Australia, and the courts of Queensland have jurisdiction.

Veylet Studio is operated by Yo-Da Lai, a sole trader registered for GST (ABN 84 992 526 369), from south-east Queensland, Australia. Contact: support@veylet.com.