1. Check the device: an iPhone 12 Pro or a later Pro model, or an iPad Pro with LiDAR. In the app, Account says "Ready to capture" on a device that can record.
  2. Make sure nothing covers the rear cameras or the LiDAR sensor beside them: no case edge, finger or dirt.
  3. Capture the room again with Veylet Capture, then send it.

If it doesn’t work

If Account says the device has no rear LiDAR camera, that device cannot record a capture. See what you need.

This failed attempt uses no walkthrough. A later accepted new capture uses one. Only a correction or reprocessing of the same walkthrough, or a permitted whole recapture including every original room, keeps the same link and uses no extra walkthrough. A partial named-room recapture is not a waiver.