Help centre
Short answers for each step, from your first capture to your client’s first visit. Pick a topic below.
Getting started
The device you need, signing in, and the practice room.
- What you need to startThe iPhone or iPad Veylet Capture needs, how much free space to keep, and what to have ready before your first capture.
- Install the app and sign inInstall Veylet Capture, then sign in with an email link. No password, and the first link creates your account.
- The practice room, and how to pass itPractise in one room at home before your first real capture: the four checks, what "Room done" means and what to do if it is not done yet.
Capturing
Walking a room so every view connects, from the first spot to the last doorway.
- Walk a room: standing spots, level turns, tilt up and downHow to capture one room: two standing spots, slow level circles, one circle tilted up and one down, and small connected steps.
- Doorways and joining roomsHow to cross a doorway so the rooms join up in the walkthrough, and how to finish the route.
- Light, mirrors and windowsLighting a room for capture, and how to handle mirrors, glass, windows and blank walls.
- A whole home, room by roomCapture a home one room at a time: create the listing, name each room at its doorway, and start another capture when one is full.
- What the phone check meansThe check the app runs on your phone when you stop capturing: Ready to send, Recapture advised and Not enough views yet, and what to do next.
Sending and rendering
The upload, and what each status means while your walkthrough is made.
Fixing a capture
Each reason a capture comes back, and the fix. The names match the ones the app shows.
- No usable photos were savedWhy a capture came back with no usable photos, and how to capture it so views save as you go.
- The capture has no depth readingsWhy a capture came back without depth, and how to capture it on an iPhone or iPad with LiDAR.
- The capture is larger than Veylet can acceptWhy a capture was too big to accept, and how to split a home into smaller captures.
- The walkthrough is too large for a phoneWhy a walkthrough was too large to open smoothly on a phone, and how to capture fewer rooms in one walkthrough.
- The capture doesn’t look like a propertyWhy a capture was not accepted as the inside of a property, and what to capture instead.
- Worth a look before you shareThe automatic check’s advice on your walkthrough: blurry areas, missing corners, thin detail, smudges, the floor and the path between rooms.
Reviewing and sharing
Approving, sharing, your website, and what your client sees.
- Approve and shareHow to review a ready walkthrough on your phone, the one box you tick, and what one press of Approve and share does.
- Share your walkthrough: link, QR code, embed and listing URLWays to share a live walkthrough: the link, a QR code for print, the embed code for your website, and the listing URL for portals and your CRM.
- Pause or turn off sharingThe difference between pausing sharing, which keeps the same link, and turning it off, which ends the link for good.
- What your client sees, and views and tapsThe page your client opens: the walkthrough, your contact card with Call and Email, and the views and taps your account shows.
- Put your walkthrough on your websitePaste the embed code into WordPress, Squarespace, Wix or Webflow, with the size and plan each builder needs.
Privacy and your account
Permission and privacy, your plan, and deleting your account.
- Privacy and permission: people, documents and tenantsWhat to clear before you capture, the permissions Veylet asks you to confirm, and where the privacy notice explains the rest.
- Your plan: what each state meansThe plan states your account shows (Not started, Free months, Active and Ended), and what happens to shared walkthroughs when a plan ends.
- Delete your accountHow to delete your Veylet account from the app or your account online, what is deleted within 30 days, and how to cancel a request.
Still stuck? Email Veylet support
Write to yoda@yodalai.xyz and a person replies. Say which step you were on, your iPhone or iPad model, and the app version from Account, then About. Never send passwords or sign-in links.